Wonderland Playhouse · Brooklyn
Privacy Policy
This Privacy Policy explains how Wonderland Playhouse LLC, doing business as Wonderland Playhouse (“Wonderland Playhouse,” “we,” “us,” or “our”), collects, uses, and shares information when you visit wonderlandplayhouse.com, book a party or visit, purchase a membership or gift card, or otherwise interact with us. By using our services, you agree to the practices described here.
Information we collect
- Contact and booking details you provide — name, email address, mobile phone number, and information about your reservation, party, or membership.
- Children’s information you provide as a parent or guardian — such as a birthday child’s first name, age, or guest count, given to us so we can host your event. We collect this from the adult booking the event, not from children directly.
- Payment information, which is processed by our third-party payment processor. We do not store full card numbers on our systems.
- Usage and device information collected automatically when you visit our site, such as IP address, browser type, and pages viewed, through cookies and similar technologies.
How we use your information
- To process bookings, memberships, gift cards, and payments.
- To send transactional messages such as booking confirmations, party reminders, and account or membership notifications.
- To send promotional messages, such as weekday party offers, where you have consented to receive them.
- To respond to inquiries and provide customer support.
- To operate, maintain, and improve our website and services.
- To comply with legal obligations and enforce our terms.
Mobile messaging (SMS)
If you opt in to receive text messages from Wonderland Playhouse, the mobile phone number you provide and your consent are used only to send the messages you signed up for.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as our SMS provider or customer-service vendors, is permitted solely to deliver those messages. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP to any message, and reply HELP for assistance. Message frequency varies. Message and data rates may apply. See our SMS Terms & Conditions for details.
How we share information
We share personal information only as described below:
- Service providers who help us operate, such as our booking platform, payment processor, email provider, SMS provider, and analytics tools — limited to what they need to perform their services.
- Legal and safety reasons, when required by law or to protect the rights, safety, or property of our guests, staff, or business.
- Business transfers, in connection with a merger, acquisition, or sale of assets.
We do not sell your personal information, and as stated above we do not share mobile opt-in data or consent with third parties for their own marketing.
Children’s privacy
Wonderland Playhouse serves families with young children, and we take children’s privacy seriously. Our website and online services are directed to parents and guardians, not to children. We do not knowingly collect personal information directly from children under 13. Any information about a child is provided to us by a parent or guardian for the purpose of arranging a visit or event. If you believe a child has provided us personal information without parental consent, please contact us at info@wonderlandplayhouse.com and we will delete it.
Cookies and analytics
We use cookies and similar technologies to operate our site, remember preferences, and understand how the site is used. You can control cookies through your browser settings; disabling them may affect some features.
Data retention
We keep personal information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.
Your choices and rights
You may request access to, correction of, or deletion of your personal information, and you may unsubscribe from promotional messages at any time. Depending on where you live, you may have additional rights under applicable privacy laws. To make a request, contact us using the details below.
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the effective date above and, where appropriate, provide additional notice.
Contact us
Wonderland Playhouse
3830 Nostrand Ave, Brooklyn, NY 11235
Phone: (646) 593-7391
Email: info@wonderlandplayhouse.com