Privacy Policy
This Privacy Policy explains how Wonderland Playhouse (“we,” “us,” or “our”) collects, uses, and shares information when you visit wonderlandplayhouse.com (the “Site”), book a party or visit, or purchase a membership or gift card. By using the Site, you agree to this policy.
Information we collect
- Information you give us: your name, email address, mobile phone number, and booking details such as your party or reservation date, guest count, and a birthday child’s first name and age, along with the contents of any message you send us.
- Payment information: payments are processed securely by our third-party payment processor. We never see or store your full card number — the processor handles it and shares only limited details (such as the result of the charge and the last four digits) so we can manage your booking.
- Information collected automatically: like most websites, we collect device and usage data (IP address, browser type, pages viewed, and referring links) through cookies and similar technologies.
How we use your information
- To process and manage your bookings, visits, memberships, and gift cards.
- To send booking and party confirmations, reminders, and account or membership notifications.
- To send promotional messages, such as weekday party offers, when you’ve opted in. You can unsubscribe at any time.
- To respond to your questions and provide support.
- To operate, secure, and improve the Site and prevent fraud.
Text messaging (SMS)
If you opt in to receive text messages from Wonderland Playhouse, the mobile number and consent you provide are used only to send the messages you signed up for, such as booking confirmations, reminders, and offers.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing with subcontractors who support our services, such as our SMS provider, is permitted solely to deliver those messages. All other use-case categories exclude text-messaging originator opt-in data and consent; this information will not be shared with any third parties.
You can opt out at any time by replying STOP to any message, and reply HELP for help. Message frequency varies. Message and data rates may apply. See our Terms of Service for full SMS program terms.
Cookies & analytics
We use cookies and similar technologies to run the Site and to understand how it’s used, including analytics tools that help us measure traffic and improve the experience. You can adjust or block cookies in your browser settings, though some features may not work as well.
How we share information
We do not sell your personal information. We share it only with service providers who help us run the business — such as our booking platform, payment processor, email and SMS providers, and analytics tools — limited to what they need to perform their services. We may also disclose information if required by law or to protect our rights, guests, staff, or the public. As stated above, we do not share mobile opt-in data or consent with third parties for their own marketing.
Your choices & rights
Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information, and to opt out of certain sharing. You can unsubscribe from promotional messages at any time. To make a request, email us at info@wonderlandplayhouse.com and we’ll respond as required by applicable law.
Data retention & security
We keep your information for as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. We use reasonable technical and organizational measures to protect it, though no method of transmission or storage is completely secure.
Children’s privacy
Wonderland Playhouse welcomes families with young children, and we take children’s privacy seriously. Our website and online services are directed to parents and guardians, not to children, and we do not knowingly collect personal information directly from children under 13. Any information about a child is provided to us by a parent or guardian to arrange a visit or event. If you believe a child has provided us personal information without parental consent, email info@wonderlandplayhouse.com and we will delete it.
Changes to this policy
We may update this policy from time to time. When we do, we’ll revise the “Last updated” date above, and material changes will be made clear on this page.
Contact us
Wonderland Playhouse
3830 Nostrand Ave, Brooklyn, NY 11235
Phone: (646) 593-7391
Email: info@wonderlandplayhouse.com
See also our Terms of Service.